Refund policy
Tiny Touches Return & Refund Policy
At Tiny Touches, every product is handmade and personalised with care. Because each item is unique, please read our policy carefully before ordering.
Personalised Products
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All personalised items (engraved, customised, or bespoke) are made-to-order and cannot be exchanged or refunded unless there is a manufacturing defect.
Damaged or Defective Items
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If your product arrives damaged or defective, contact us within 7 days of delivery at info@tinytouches.co.za with photos of the issue.
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We will assess the problem and, if confirmed, provide a replacement or full refund.
Incorrect Orders
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If there is an error in your order (wrong product, incorrect personalisation), contact us immediately. We will work with you to correct the mistake or provide a replacement.
Non-Personalised Products
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Returns or exchanges for non-personalised items are accepted within 14 days of delivery, provided the product is unused and in its original packaging.
How to Request a Refund or Exchange
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Email info@tinytouches.co.za with your order number and details of the issue.
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We will guide you through the next steps.
Note: Shipping costs are non-refundable unless the error was ours.
