Frequently Asked Questions
We create a wide range of personalised wooden keepsakes for birthdays, weddings, anniversaries, baby showers, and other special occasions. Every piece is designed to be meaningful, practical, and beautifully crafted.
Simply browse our online store, select the item you’d like, and add your personalisation details at checkout. Our team will craft your product with care and attention to detail.
We currently do not provide digital previews. Rest assured, each product is carefully crafted according to your specifications.
Most items have a lead time of 5-7 days. Larger or more intricate items may take slightly longer. Once ready, we ship via The Courier Guy to ensure a reliable and safe delivery.
Currently, we only ship within South Africa to ensure reliable delivery and quality service.
We try our best to accommodate changes, but personalised items are created quickly. Please contact us as soon as possible, and we’ll see what we can do.
Customer satisfaction is our priority. If your item is damaged during shipping or has an error, please contact us immediately at info@tinytouches.co.za, and we’ll resolve it promptly.
Yes! We can handle bulk or multiple orders for weddings, corporate gifts, or special occasions. Just contact us with your requirements, and we’ll help you create a coordinated set.
Absolutely! If you have a special idea that isn’t on our website, contact us with your concept. We’ll review it and see if we can create a unique, custom-made piece just for you.
You can reach us anytime via info@tinytouches.co.za or through our social media channels. We’re always happy to help make your personalised gift experience perfect.
